1. Q: Can your machine be equipped with a card system? Can it also be equipped with a bill acceptor?
A: Yes, both features are available as optional add-ons. Their installation is possible if your specific machine model has the required space and pre-wiring.
2. Q: How long does it take to deliver your machine?
A: Delivery times vary by order type:
Samples: ~7 days
Standard Orders: ~30 days
Customized Orders: ≥40 days
Expedited options are available for urgent requests.
3. Q: Can you help with shipping?
A: Yes, we provide comprehensive shipping support. We will coordinate the entire shipping process and arrange a reliable freight forwarder for your order.
4. Q: How many tokens can be set to play on your machine?
A: The token cost is fully adjustable via the system, typically from 1 to 4 per play (can be set higher). The ideal number depends on your business model.
5. Q: Can your machine catch the gift without dropping them every time?
A: Yes. The claw’s grip strength and the win probability are fully adjustable through the system settings, allowing you to customize the gameplay experience.
6. Q: Can you change the logo and stickers on your machines?
A: Yes, both the logo and stickers can be fully customized to your design.
7. Q: Can your machine recognize Europe coins?
A: Yes, this is possible. The configuration requires physical euro coin samples from you for precise testing and calibration.
8. Q: Do your machines accept customization?
A: Yes. In addition to stickers and logos, our machines support various other customizations to suit your brand and operational needs.
9. Q: Are your products certified for the EU market?
A: Yes, all our products are CE certified for the EU market. In addition, our product line is also ROHS compliant. Should you require any other specific country certifications, we are able to assist you.
10. Q: Is the winning probability of your machine adjustable??
A: Yes. You can easily adjust the winning probability through the system menu on all our machines, allowing you to optimize it for your business strategy.
11. Q: How long is the warranty period for your machines? What does the warranty cover? Who is responsible for the shipping costs?
A:
Warranty: 1 year from delivery. Covers defects in key components (Mainboard, Power Supply, etc.) with free replacements.
Shipping: Customer covers the cost for warranty replacement parts.
Ongoing Support: Includes lifetime free technical support and the option to buy parts at factory cost after warranty.
12. Q: What is the packaging of your machine?
A: We use standard export packaging to ensure safe delivery. Each machine is protected by inner bubble wrap and securely mounted on a plywood pallet, with an outer carton for added protection.
13. Q: Where is your factory located?
A: We are located in Guangzhou, China. You are welcome to visit us at:
B301, Mingxing Industry Park
No.156, Shixin Road, Kengtou, Nancun Town
Panyu District, Guangzhou City
14. Q: What is the MOQ of your machine?
A: Our MOQ starts at 1 set. We welcome trial orders and are happy to build a partnership from there.