Common Mistakes Arcade Operators Make When Buying Claw Machines

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Common Mistakes Arcade Operators Make When Buying Claw Machines

For many arcade operators and family entertainment center (FEC) owners, claw machines are one of the first investments they make — and often one of the most profitable.
However, choosing the wrong machines can quickly turn a good idea into an operational headache.

Based on years of industry experience, here are the most common mistakes arcade operators make when buying claw machines, and how to avoid them.

1. Focusing Only on Price, Not Long-Term Cost

One of the biggest mistakes is choosing a claw machine purely based on the lowest price.

While low-cost machines may look attractive upfront, they often come with:

  • Higher failure rates
  • Inconsistent claw strength
  • Shorter lifespan of key components

Over time, frequent repairs, downtime, and lost revenue can easily outweigh the initial savings. A reliable machine with stable performance usually delivers a much better return on investment.

2. Ignoring After-Sales Support and Spare Parts

Many operators only realize the importance of after-sales support after a problem occurs.

Before purchasing, it is critical to understand:

  • How quickly technical support is provided
  • Whether spare parts are readily available
  • If remote troubleshooting or video guidance is offered

A claw machine is a long-term operating asset, not a one-time purchase. Strong after-sales support can significantly reduce downtime and operating stress.

3. Choosing the Wrong Machine for the Location

Not all claw machines perform equally in every environment.

Common mismatches include:

  • Large cabinets placed in low-traffic areas
  • Single-player machines used where group play is more popular
  • High-value prize machines installed in family-focused locations

Successful operators select machines based on foot traffic, customer demographics, and available space, rather than appearance alone.

4. Overlooking Local Compliance and Technical Requirements

Another costly mistake is failing to confirm local requirements before ordering.

Key factors include:

  • Voltage and plug standards
  • Payment systems (coin, card, or cashless)
  • Required certifications such as CE or RoHS

Machines that are not compliant may face customs delays, installation issues, or even legal restrictions.

5. Underestimating the Importance of Claw Performance

Claw strength and control logic are at the heart of player experience.

Machines with:

  • Unstable grabbing power
  • Poor calibration
  • Inconsistent payout behavior

can frustrate players and reduce repeat play. A well-designed control system balances fairness, excitement, and profitability, encouraging long-term engagement.

6. Treating the Purchase as a One-Time Transaction

Some operators view claw machine purchases as a simple buy-and-use transaction. In reality, the most successful arcades treat their suppliers as long-term partners.

Experienced manufacturers can provide:

  • Layout and machine mix suggestions
  • Prize selection advice
  • Operational tips based on market trends

This type of collaboration often leads to higher revenue and smoother operations over time.

Conclusion

Claw machines remain one of the most resilient and profitable segments in the arcade industry — but only when chosen wisely.

By avoiding these common mistakes and working with reliable, experienced suppliers, arcade operators can protect their investment, improve player satisfaction, and achieve sustainable growth.

A well-chosen claw machine is not just a game — it is a business tool designed for long-term success.